Return and Refund Policy

Refund Policy

Please, before requesting a refund, read through our Refund Policy to see if you are applicable for it. To start the refund process, you can contact us at If your refund is accepted, we’ll process your refund within 2-4 days.


We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed.

We accept cancellations if the customer requests it within 24 hours of the order being placed and if it is still unfulfilled.

If you want to cancel or make any updates regarding your order, please contact us at to see if a modification can be made.


During transportation, accidents can happen. You can rest assured that we are here for you!

If you received a damaged item, please report to within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.

If we confirm that the defect is not due to product misuse, we will offer you a free replacement.

Note: We are not responsible for any damage caused to the product due to incorrect use.


Customized Items.


We are here to help you!

In case your product arrived defective to you, we will promptly offer you a free replacement, depending on our agents' evaluation of your concern.


To be eligible for a refund, you must report the problem to our company. We will comply with your refund request depending on the reason given, being this evaluated by our agents.

Please, note that our company does not provide refunds in case of product misuse.

Refund requests presented simply because the customer changed his mind won't be attended.

We are not responsible for situations in which customers gave us the wrong details when placing the order. Therefore, refund requests related to this type of situations won't be attended.


If you haven't received your refund after 10 days of being approved, then contact your bank. It may take some time for your refund to be processed and officially posted. 

If you have contacted your bank and are still having issues, please contact us via email 


Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.

In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.

This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.

If you have any further questions, please contact